Banca de DEFESA: NAYARA CRISTINA GADELHA BRAGA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : NAYARA CRISTINA GADELHA BRAGA
DATE: 10/05/2024
TIME: 09:00
LOCAL: UFSJ - Campus Dom Bosco
TITLE:

Não se aplica no PPGPSI.

KEY WORDS:

Burnout syndrome, quality of working life, motorcycle delivery rider, sociodemographic and occupational factors

PAGES: 93
BIG AREA: Ciências Humanas
AREA: Psicologia
SUBÁREA: Psicologia do Trabalho e Organizacional
SPECIALTY: Fatores Humanos no Trabalho
SUMMARY:

The evolution of the service sector in Brazil has been driven by processes of urbanization and modernization. Over the decades, a notable diversification has been observed, ranging from traditional activities to specialized segments such as technology and healthcare. Globalization and technological advances have served as catalysts for challenges and opportunities, significantly impacting the labor market. The recent economic crisis in Brazil, intensified by the Covid-19 pandemic, led to an increase in unemployment and accelerated the growth in demand for services. Due to high demand, what is observed is people working exhaustively, with low remuneration, without the support of companies. This situation reflects the lack of labor regulation and precariousness in the activities carried out. Worker exposure to such factors can influence the onset of burnout syndrome, which is recognized by social security law as an occupation-related illness. This study aimed to investigate the associations between sociodemographic and occupational factors (especially quality of working life) and burnout syndrome in app-based and fixed-location motorcycle delivery riders. The sample consisted of 101 motorcycle delivery riders from the cities of São João del-Rei, Barbacena, and Barroso in the state of Minas Gerais, ranging in age from 18 to 54 years (M = 30.1; SD = 8.25), with the majority being male (95%). Participants responded to three instruments: the Burnout Syndrome Inventory (BSI), Quality of Working Life Questionnaire (QWLQ-bref), and the Sociodemographic and Occupational Questionnaire. The results showed that the prevalence of burnout syndrome was 24.8% among motorcycle delivery riders, considering evaluation criterion 1. When criterion 2 was applied, the prevalence was 15.8%. It is worth noting that cases classified by criterion 2 represent professionals more severely affected by the syndrome, showing more pronounced impairments. This is because this criterion includes low professional accomplishment in the evaluation of respondents from the BSI. Through the student's t-test, it was found that the burnout group exhibited lower levels of Quality of Working Life (QWL). The variables Negative Organizational Conditions (NOC), "having children at home," the physical domain (QWL), "last vacation," and "motivation" were predictors of burnout syndrome in the professionals who composed the sample. Thus, it is concluded that this research was exploratory and innovative, being pioneering in the investigation with this target population, as studies evaluating the relationships between sociodemographic and occupational factors associated with burnout syndrome in motorcycle couriers were not identified in the literature, thus contributing to the advancement of the existing knowledge in the field. Therefore, new research with larger samples and from different regions of the country becomes necessary, aiming for greater internal and external validity of the results, as well as better preparation of companies in the service sector for prevention, identification, and treatment strategies for burnout syndrome, aiming to improve the quality of working life for motorcycle delivery riders, thus avoiding losses caused by worker absenteeism due to illness.

BANKING MEMBERS:
Presidente - 1723770 - ANTONIO PAULO ANGELICO
Externo ao Programa - 1379923 - LUIZ GONZAGA CHIAVEGATO FILHO
Externa à Instituição - VANESSA BARBOSA ROMERA LEME - UERJ
Externa à Instituição - ISABELLA CRISTINA MORAES CAMPOS