Banca de DEFESA: HYGOR KLEBER CABRAL SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : HYGOR KLEBER CABRAL SILVA
DATE: 31/08/2022
TIME: 08:30
LOCAL: Videoconferência
TITLE:

ASSESSMENT OF USER SATISFACTION AND VALIDATION OF A SATISFACTION SCALE WITH TELEHEALTH SERVICE IN THE CARE OF COVID-19 CASES: SATIS-COVID

KEY WORDS:

COVID-19; Telemedicine; Health Research Evaluation; Patient Satisfaction.

PAGES: 77
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUMMARY:

The new coronavirus (COVID-19) pandemic has changed the social life in our planet, from January 2020 until now. It has changed ways of social and religious gathering, traveling and transports. All come and go system has been modified to prevent the virus (SARS-CoV-2) spread, the social isolation and people´s illness has brought panic, uprising and chaos in health care systems.

The exhaustion of hospital beds, disappearance of protective equipment and medical supplies from the commerce and shortage of human resources have brought the need for alternative and innovative forms of health care. Internationally, the primary care practice has had to change in response to the COVID-19 pandemic. Consequently, it has been seen an unprecedented increase in the telehealth tool use. It also emerges the need to provide quality, ethic, and satisfaction to the system users. The telemedicine is an important innovation, although little is known about patient satisfaction and how this alternative will modify the traditional clinical practice. This work is about the telehealth service evaluation with the proposal the users remotely access information and teleconsultations related to COVID-19, the service has been implemented in two municipalities in Minas Gerais (Divinópolis and Teófilo Otoni), because of the partnership between The Telehealth Network of Minas Gerais, Municipal Health Departments, and the Federal University of São João del-Rei. For data collection, the Satis-COVID scale has been applied through an interview with patients cared by the TeleCOVID system from 05/17/2020 to 02/28/2021, that has been adapted from a validated instrument, consisting of 10 items distributed in one dimension: “Diagnostic capacity and disease management”, “Satisfaction with access, with the assistance and the TeleCOVID System use”. The interview to evaluate the satisfaction with the received care has been performed by telephone contact. Initially, a descriptive analysis from the data obtained from eligible users that answered the scale had been performed and, subsequently, the correlation, construct, validity and internal consistency analysis of the global item and each dimension of the Satis-COVID scale were accomplished. In addition to presentation of the global and stratified satisfaction of users regarding the service received by TeleCOVID.

BANKING MEMBERS:
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Presidente - 823.696.317-91 - CLAUDIA DI LORENZO OLIVEIRA - UFSJ
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