Banca de QUALIFICAÇÃO: HYGOR KLEBER CABRAL SILVA
Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.STUDENT : HYGOR KLEBER CABRAL SILVA
DATE: 14/12/2021
TIME: 09:00
LOCAL: Videoconferência
TITLE:
ASSESSMENT OF USER SATISFACTION SERVICED BY THE COVID-19 TELEASSISTANCE AND TELEMONITORING SYSTEM: TELECOVID PROJECTKEY WORDS:
COVID-19; Telemedicine; Health Research Evaluation; Patient Satisfaction.
PAGES: 57
BIG AREA: Ciências da Saúde
AREA: Saúde Coletiva
SUMMARY:
Abstract: The new coronavirus pandemic (COVID-19) changed the world reality between 2020 and 2021. It changed formats for business meetings, social meetings, religious services, travel and transportation. Every system of coming and going was modified to contain the spread of the virus (SARS-CoV-2), social isolation and people's illnesses brought panic, revolt and chaos in health systems. Depletion of hospital beds, disappearance of protective equipment and medical supplies from the commerce and shortage of human resources brought the need for alternative and innovative forms of health care. Internationally, primary care practice had to transform itself in response to the COVID pandemic. Consequently, we have seen an unprecedented increase in telehealth and with it a need to provide quality, ethics and satisfaction to users. Telemedicine is an important innovation, however, little is known about patient satisfaction and how this alternative will change traditional clinical practice. This work is about the evaluation of a Teleassistance service with the proposal that users access information and Teleconsultations related to COVID-19 remotely, a service implemented in two regions of Minas Gerais, as a result of the partnership between the Telehealth Network of Minas Gerais, Municipal Health Secretariats and Federal University of São João del-Rei/Campus Centro Oeste (UFSJ/CCO). For data collection, the adapted scale (Satis-COVID) of a validated instrument was applied through interviews with patients assisted by the TeleCOVID system. The interview to assess satisfaction with the care received was conducted through telephone contact. Initially, a descriptive analysis of the data obtained from eligible users who responded to the scale was carried out, and then the analysis of correlation, construct validity and internal consistency of global items and of each dimension of the applied SatisCOVID scale will be carried out. In addition to the presentation of the global and stratified satisfaction of users regarding the service received by TeleCOVID.
BANKING MEMBERS:
Presidente - 823.696.317-91 - CLAUDIA DI LORENZO OLIVEIRA - UFSJ
Interno - 1676450 - GUSTAVO MACHADO ROCHA
Externa ao Programa - 2651184 - ANDRESSA VINHA ZANUNCIO
Externa à Instituição - NAYARA DORNELA QUINTINO