Banca de QUALIFICAÇÃO: DANIELE GUIMARAES DINIZ

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : DANIELE GUIMARAES DINIZ
DATE: 17/09/2022
TIME: 10:00
LOCAL: remoto
TITLE:

Evaluation of individual performance and services with emphasis on excellence gap within Weberian organizations

KEY WORDS:

Full Glass; performance management; experience economy; process innovation in the public sector.

PAGES: 45
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

Given the scenario of significant changes that permeate the labor market, the strategic importance of people management processes in favor of organizational effectiveness is remarkable. Performance management is inserted in the stage of applying people in appropriate positions and functions through the analysis of requirements and essential skills to provide excellent services. As a complementary measure, performance evaluation allows the measurement of the work committed and becomes preponderant in raising the morale of employees by acting as an intangible incentive. Thus, the central objective of this work was based on developing
and detailing a new perspective of performance evaluation that sought to highlight the main strengths and mitigate the weaknesses observed in the measurement methods used, especially in hierarchical organizational structures, represented mostly by the public sector. The improvement of the evaluation process aimed to
reduce the quantitative and depreciative focus of traditional methods, based on the expected ideal performance, outlined by the service users themselves. Corroborating for the achievement of the central scope, we tried to highlight, among the specific objectives, the importance of people management and performance management.
And, also, to evaluate the evaluation techniques used in traditional government organizations. The proposed measurement approach, focused on the excellence gap, was modeled and translated into web software, hosted on an online server, entitled Full Glass. Its competitive and innovative differential consisted in the prototyping of an accessible and visual tool, with the intention of being easily handled by any kind of organization. In addition, it provided important subsidies to the evaluated and to the evaluators, allowing self-criticism from both within the evaluation process. This program was validated in a sample portion of a Brazilian military organization, a public sector institution that represents, in its essence, the traditional Weberian design, with the purpose of improving the managerial process of evaluating people and services rendered. The exploratory research method was used, with emphasis on gap-filling, and action research through the methods of participant observation and focus groups during the use of the proposed tool. With this study, it was possible to demonstrate the possibility of peaceful coexistence between traditional organizational structures and process innovation models that have a high potential for increasing efficiency and effectiveness in the delivery of services provided by the government.

BANKING MEMBERS:
Presidente - 1601005 - ANDERSON OLIVEIRA LATINI
Externo à Instituição - IBSEN MATEUS BITTENCOURT SANTANA PINTO - UFAL
Externo à Instituição - ANDRE CARDOSO MOURA - EPCAR
Externo à Instituição - MARCELO DE MIRANDA COELHO - EPCAR