Banca de QUALIFICAÇÃO: ROZINY GONCALVES DE ANDRADE JUNIOR

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : ROZINY GONCALVES DE ANDRADE JUNIOR
DATE: 31/05/2023
TIME: 10:00
LOCAL: https://meet.google.com/fzf-qtfr-kqc
TITLE:

TECHNOLOGICAL INNOVATION IN THE PROTOCOL SECTOR MUNICIPAL: proposal for simplification and modernization of processes.

KEY WORDS:

Process innovation, Public Administration, Protocol Sector.

PAGES: 1
BIG AREA: Multidisciplinar
AREA: Interdisciplinar
SUMMARY:

This study aimed to address the issue of innovation in public administration, as well as to present a proposal for innovation in the Protocol Sector of the municipality of São João del Rei. The methodology used is of an applied nature since the research aims to present, through process management, improvements in the protocol process of the municipal government of São João del Rei. The theoretical framework sought to present some considerations about Public Administration and in particular Municipal Public Administration, emphasizing its principles and the search for quality and efficient service provision, as well as an approach to processes and innovation. The methodological path promoted the survey of the processes of the Protocol Sector, elaborating the flow, using the experiences of the servants involved in the studied processes. The study allowed the survey of problems related to the management of processes and their impacts on Public Administration. The mapping of the current process (as-is) allowed a detailed analysis of the processes studied, approval of the building construction plan and clearance certificate, highlighting the need for process innovation, seeking greater efficiency and legal security for citizens. In this way, the future processes (to-be) and (should be) were presented, redefining the flow, responsibilities and deadlines to comply with the laws that regulate public services, having as a final result a proposal for technological innovation of a virtual process, to the Protocol Sector, making processes faster, more organized and safer.

BANKING MEMBERS:
Presidente - 1802989 - EDUARDO BENTO PEREIRA
Interno - 1211816 - FABRICIO MOLICA DE MENDONCA
Externo à Instituição - JOAO INACIO SOLETTI - UFAL
Externo à Instituição - SAULO BARBARÁ DE OLIVEIRA - UFRJ